In development · FDE Business Track, course 4 of 5

The Outcome Tracker

Freeze a baseline in week one and measure it the same way every quarter.

4
lessons
1
module
Alpha
in development
Coming SoonSee the courses you can start todayCourse content

This course is still being written. 4 lessons are drafted so far. The outline below is what it covers. You cannot buy it yet, and nothing on this page opens it.

Learning objectives

What you will be able to do

  • Freeze a baseline in the first week, before anything you do can move it.
  • Measure the same way every quarter, so the numbers can be compared and not just collected.
  • Run a quarterly business review off the tracker instead of off a deck built the night before.

What you leave with

Why choose this course?

  1. A one-page tracker

    It shows the baseline, the current number, and the gap between them. A sponsor can read it in a meeting.

  2. Measurement you can repeat

    The method is written down next to the baseline. Whoever measures it next quarter gets a number you can compare.

  3. A graded tracker

    You build it, and the lab checks that this quarter's number was measured the same way as the baseline.

Course content

Learning roadmap

4 lessons · 1 module

This is the outline as it stands today. Lessons get added and moved while a course is being written, so it will change.

  1. FDE Business Track 4. Proving It Afterward4 lessons

    The purchase went through, and the work now is to prove it was right. You cover what to freeze and when. You build a one page tracker with a row that moved the wrong way. You cover the dated moments an executive repeats months later, and the utilization figure that stops a renewal ambush. The review is run in an order that puts the shortfall first.

    • Freeze the Baseline in Week One
    • The One Page, Including the Row That Went Up
    • Moments, and What You Are Paying For
    • Running the Review

From inside the course

Lesson 2 · The One Page, Including the Row That Went Upworked example
MetricBaselineTodayTarget
Network incidents per month311715working
Average resolution hours2.41.61.8working, met
People per incident2.21.92.0working, met
Change hours end to end6.53.13.0working
Changes per month1821nonesee note
Audit preparation hours per cycle1204450working, met
Branch outage events per year635145working
Fourth engineer requisitionOpenWithdrawnWithdrawncommitted, met
Annual problem cost$288,074$122,975$115,230committed, missed
This is the one-page tracker for a made-up credit union, nine rows and no chart. The row that went up and the committed target that was missed both stay on the page.

Coming Soon

This course is not available yet. Browse the catalog for courses you can start today, including the free courses available with an account.

See the catalogTry the free lessons

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