Get help with accounts, course access, and labs.

Account sign-in and recovery

RouteSwitchU accounts use a username, password, and the recovery code shown when the account is created. Email is not a sign-in or recovery factor.

• Use Account to create an account or sign in.
• Use the Recover tab with your saved recovery code to replace a forgotten password.
• A successful recovery signs out every other session and gives you a new recovery code.

RouteSwitchU cannot display a lost recovery code. Do not email a password, recovery code, session token, database URL, or other secret.

Course access and purchasing

Creating an account opens the free Python foundation lessons. It does not grant the paid course. The paid course is purchased from your account page through Stripe Checkout. If your account already includes the course, the account page shows anOpen Start Here button.

If an existing entitlement is missing, contact us with your username and a description of what the account page shows. Do not send your password or recovery code.

Open and run a browser lab

Each graded lesson ends with a protected browser lab. Read the first function's docstring, choose Run checks, and use the first failure as your next task. The starter is supposed to fail.

The MVP supports the current desktop versions of Google Chrome and Apple Safari. Update the browser before troubleshooting an older version.

Your editable draft stays in that browser. If sign-in expires, use the sign-in link and return to the same lesson; the local draft remains available.

If the runner does not start

Reload once, then confirm that the same browser can open the account page. Include the lesson name, browser name and version, visible status text, and the first failed check when contacting support. Do not include your draft if it contains real customer, employer, device, credential, or network data.

Contact support

Email hello@routeswitchu.com with your username, browser, lesson name, and the complete visible error text. Text is usually more useful than a screenshot.

For a suspected security issue, describe the impact without including credentials or customer data. We will move sensitive follow-up to an appropriate channel.